Your VSPhone account information;

Access IP addresses for network management and security protection;

Device information such as operating system and browser type to optimize service compatibility;

Cloud phone usage details, such as running applications and usage duration, to enhance your service experience.

Device identifiers (IMEI, IDFA, Android ID) to recognize your device and customize push content;

App usage data, including launch frequency and duration, to optimize push effectiveness;

User feedback on push notifications, such as clicks and dismissals, to improve our services.

Providing cloud phone products and services;

Processing payments and financial matters;

Notifying users about service updates, promotions, and other relevant information;

Responding to user inquiries and improving products/services based on feedback;

Conducting IP geolocation and fraud prevention;

Verifying user account ownership and assisting technical support;

Understanding user interaction with services to optimize performance;

Preventing security breaches and abuse;

Delivering and enhancing push services;

Analyzing user behavior to improve products and services;

Conducting marketing and promotional activities (with your consent where required by law).

Responding to lawful requests from Singapore law enforcement and government agencies;

Conducting personal information security audits;

Protecting users from fraud and serious harm;

Complying with Singapore laws and regulations;

Sharing information with push service providers for service delivery and analysis (subject to separate data processing agreements).

For security reasons, we don't allow users to modify data like login IP, operating system, and browser type, but you may request access to this information in accordance with Singapore PDPA.

VII. User Data Deletion

We take the protection of users’ personal data very seriously. Users have the right to request the deletion of their personal data at any time. The specific methods are as follows:

(1) Method for Submitting a Deletion Request

Users may delete their personal data by deleting their account within the application.

Account deletion page:

https://cloud.vsphone.com/delete-user

(2) Scope of Data Deletion

After verifying the user’s identity, we will delete or anonymize the following data, as applicable, in accordance with applicable laws and business requirements:

User account information

Personal identification information associated with the account

Usage records and related log data

Authorization data obtained from third-party platforms (including Facebook)

Note: If certain data must be retained due to legal, financial, or security compliance requirements, such data will be retained only for the legally required period and will not be used for any other purpose.

(3) Processing Time

We will process and complete the user’s data deletion request within a reasonable period, typically no longer than 30 days, and will provide feedback using the contact information submitted by the user.

(4) Facebook Platform Data

If a user logs in via Facebook or uses features related to Facebook, the data deletion request will also apply to the relevant user data obtained from the Facebook platform, in compliance with Facebook Platform Policies.

Obtaining explicit user consent;

Complying with legal and regulatory requirements;

Protecting our legitimate rights and interests or public interest.

Using firewalls and encryption technologies;

Restricting physical access to data storage centers;

Contracting with partners to ensure compliance with data processing requirements.

Significant alterations to service models, such as purposes, types, and methods of personal information processing;

Major changes to personal information controllers due to business adjustments, bankruptcy, or mergers;

Changes to the primary recipients of personal information disclosures;

Modifications to personal information retention periods or destruction schedules;

Significant changes to how users access and control their personal information;

Changes to departments responsible for personal information security, contact details, and complaint channels;

Personal information risk assessment reports indicating high-risk situations.