Effective Date: June 19, 2025
I. Scope of Application
This privacy policy applies to the cloud phone products and related services provided by VSPhone, including but not limited to software applications, websites, etc.
II. Legal Compliance
This privacy policy complies with the laws and regulations of Singapore and refers to internationally recognized data protection principles and best practices, including the Singapore Personal Data Protection Act (PDPA).
III. Collection of Personal Information
(1) Account Registration
When you register for a VSPhone account, we collect your registration information, including name, registered phone number, registered email, etc., to confirm your identity as a user of VSPhone's cloud phone service. If you refuse to provide this information, we will be unable to offer you account registration services.
(2) Product Usage
When using the cloud phone service, our servers automatically collect and aggregate relevant information, including but not limited to:
Your VSPhone account information;
Access IP addresses for network management and security protection;
Device information such as operating system and browser type to optimize service compatibility;
Cloud phone usage details, such as running applications and usage duration, to enhance your service experience.
(3) Customer Support
When contacting our customer support team via phone, email, or other communication channels, you may provide personal or account information for technical support or query resolution.
(4) App Push Services
To offer more personalized and timely notifications, our app may integrate third-party push services. This allows us to send device notifications about new content, promotions, and service updates.
Data Collection
When using push services, we may collect:
Device identifiers (IMEI, IDFA, Android ID) to recognize your device and customize push content;
App usage data, including launch frequency and duration, to optimize push effectiveness;
User feedback on push notifications, such as clicks and dismissals, to improve our services.
IV. Use of Personal Information
Collected information is used for lawful business purposes:
Providing cloud phone products and services;
Processing payments and financial matters;
Notifying users about service updates, promotions, and other relevant information;
Responding to user inquiries and improving products/services based on feedback;
Conducting IP geolocation and fraud prevention;
Verifying user account ownership and assisting technical support;
Understanding user interaction with services to optimize performance;
Preventing security breaches and abuse;
Delivering and enhancing push services;
Analyzing user behavior to improve products and services;
Conducting marketing and promotional activities (with your consent where required by law).
V. Disclosure of Personal Information
We prioritize user data protection and privacy. We won't disclose personal information to third parties without explicit user consent, except in the following cases:
Responding to lawful requests from Singapore law enforcement and government agencies;
Conducting personal information security audits;
Protecting users from fraud and serious harm;
Complying with Singapore laws and regulations;
Sharing information with push service providers for service delivery and analysis (subject to separate data processing agreements).
VI. User Control over Personal Information
You can view and edit account details like name, registered email, nickname, and password via the personal settings interface.
For security reasons, we don't allow users to modify data like login IP, operating system, and browser type, but you may request access to this information in accordance with Singapore PDPA.
VII. Logs
When accessing our website, we may collect your IP address to diagnose server issues and manage the site. IP addresses are used solely for this purpose, and website access logs may be retained for up to six months as required by law.
VIII. Use of Cookies
We use Cookies on our website for session management and to save settings/preferences. Third-party Cookies may also be used to collect visitor statistics and measure marketing campaign effectiveness. You can refuse third-party Cookies by adjusting your browser settings, in line with Singapore's electronic privacy regulations.
IX. Children's Privacy
We recommend that parents or guardians supervise children's use of our services. While we take measures to comply with Singapore law, we advise parents to read this privacy policy before allowing children to use our services and ensure proper guidance during use.
X. Push Service Providers
Our push services are provided by third parties. Review their privacy policies to understand how your personal information is handled.
(1) User Control
Manage push services via device settings, including enabling or disabling notifications. You can also adjust push preferences through the app settings interface, in compliance with Singapore's requirements for user consent.
(2) Push Service Providers
We share collected information with push service providers to enable service delivery and necessary data analysis, only in the following circumstances:
Obtaining explicit user consent;
Complying with legal and regulatory requirements;
Protecting our legitimate rights and interests or public interest.
XI. International Data Transfer
As our company is based in Singapore, collected personal information may be stored in Singapore or transferred to other regions. We take necessary measures to ensure data transfer security and compliance with Singapore laws, including obtaining valid user consent and ensuring the recipient provides adequate personal information protection.
XII. Security of Personal Information
We prioritize user information security and implement strict measures to prevent unauthorized access, use, disclosure, or destruction of data, including:
Using firewalls and encryption technologies;
Restricting physical access to data storage centers;
Contracting with partners to ensure compliance with data processing requirements.
We also conduct regular security audits and risk assessments to safeguard personal information in line with Singapore PDPA standards.
XIII. Transparency and Oversight
You can review our personal information risk assessment reports and security audit reports by contacting our data protection officer at
support@vsphone.com or via the official website's dedicated page.
XIV. Notification of Changes
Significant changes to the privacy policy will be promptly communicated with a pop-up window upon account login to seek your consent, in accordance with Singapore PDPA. Major changes include but are not limited to:
Significant alterations to service models, such as purposes, types, and methods of personal information processing;
Major changes to personal information controllers due to business adjustments, bankruptcy, or mergers;
Changes to the primary recipients of personal information disclosures;
Modifications to personal information retention periods or destruction schedules;
Significant changes to how users access and control their personal information;
Changes to departments responsible for personal information security, contact details, and complaint channels;
Personal information risk assessment reports indicating high-risk situations.
XV. Contact Information
If you have any questions about this privacy policy or our data practices, please contact our data protection team at:
CLOUDFORGE SOLUTIONS PTE. LTD.